Job Information
The Golf Warehouse, LLC Administrative Coordinator in Wichita, Kansas
POSITION SUMMARY:
The Administrative Coordinator works remotely in our Contact Center At-Home Agent program while working closely and efficiently with customer service representatives, internal departments, customers, vendors, and key accounts to obtain profitable and customer friendly resolutions. The person in this role provides leadership, direction, and motivation to hourly associates in the contact center while supporting continuous improvement initiatives as directed by management. The starting wage for this position is $14.65/hour or commensurate with experience.
RESPONSIBILITIES:
Manage administrative responsibilities in a profitable, efficient, and customer friendly manner
Assist associates with questions, issues, and performance enhancement
Resolve escalated calls as needed in support of Customer Relations leadership
In partnership with the supervisor and HR, is responsible for the application of company policies
Manage areas of responsibility using key performance indicators and reports to leadership
Establish and maintain positive and effective working relationships among all functions/departments and with external contacts in order to accomplish the Company?s mission and strategic goals
Possess a sense of ethics and an interpersonal management style that promotes a positive culture
Assist with incoming contact volume through all sources during peak traffic times
Additional duties assigned by leadership
MINIMUM QUALIFICATIONS:
High school diploma or GED
Six months Customer Service or Contact Center experience required
Ability to maintain a professional demeanor in interactions with all levels of team members
Ability to work with customers in a courteous and professional manner
Must be equipped to handle unpleasant customers and should always resolve issues in the best interest of both our customer and company
Strong interpersonal skills to include teambuilding and conflict resolution
Ability to identify problems and develop solutions quickly
Strong verbal and written communication skills
Demonstrated skills using Microsoft Word and Excel
Ability to work evenings and weekends as needed to cover business needs
Strong working knowledge of Golf, Baseball, and/or Softball is a plus
Multi-lingual skills are a plus
PHYSICAL REQUIREMENTS:
- Must be able to sit for the majority of a work day while viewing a computer screen for extended time period
REMOTE WORK SITE REQUIREMENTS:
The remote work site may be in an employee?s home or any other satellite location within Wichita, KS and the surrounding area
At-home agents may be required to come into the office < 5% of the time as deemed necessary
For security purposes a direct, wired connection to an internet service is required, no wireless internet
All necessary computer and phone equipment is provided
The Golf Warehouse (TGW) is an equal opportunity employer. This employer participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee?s Form I-9 to confirm work authorization.