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ADT (Protection 1) Alarm Dispatch Operator in Wichita, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/ada/r/jobs/11466429 Alarm Dispatch Operator (Job ID 2112449)Wichita, Kansas

Category Customer Service


Company Overview:




At ADT, we’ve been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, vis it www.adt.com or follow us on Twitter (https://twitter.com/ADT) , LinkedIn (https://www.linkedin.com/company/adt) , Facebook (https://www.facebook.com/ADT) and Instagram (https://www.instagram.com/adtsecurity/?hl=en) .


Why Choose ADT?


At ADT, it’s more than a job, it’s a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers are united under one noble purpose, we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck, you’re in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive and ambition, using and developing our talents for good at work, home and our communities.


Major Responsibilities:




We have an exceptional career opportunity for an Emergency Dispatch Operator.


An Emergency Dispatch Representative is responsible for monitoring and dispatching proper authorities for residential and small business alarms as well as contacting appropriate responsible parties. This role is a pivotal part of our noble purpose to help save lives and is the first step in helping protect our customers when an alarm signal is received.?




A day in the life of an EDO team member can look like:


+ Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.


+ Paying attention to detail while documenting alarm handling procedures within the alarm screens.


+ Completing alarm processing in accordance with departmental procedures.


+ Providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs.


+ Receiving inbound calls related to alarm call back inquires.


When you commit to us—we commit to you. Our employees receive a comprehensive, full benefits package that includes:


+ Paid training


+ Full benefits on the 1st of the month after 31 days of employment


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