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This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13138693

Description

At Emprise Bank, everything we do is focused on empowering people to thrive. We proudly work to provide an extraordinary customer experience to help our customers achieve their goals.

We are currently seeking anAssociate Support Center Specialistto join our team inWichita, Kansas. This role acts as the primary point of contact for Emprise Associates relative for areas involving bank processes, procedures, and the technology network.

A successful candidate will have:

• Credibility to provide reliable and accurate information for recommendations
• Exemplary customer service experience
• Strong attention to detail and time management skills
• Confident and articulate communications skills
• Initiative and strong work ethic
• Problem resolution and analytical thinking skills
• An understanding of and commitment to our values
• Attitude and aptitude to engage in continuous development

Essential functions of the role:

Service & Support

• Function as the primary point of contact for Emprise associates regarding bank processes, procedures, and system functionality
• Maintain in-depth knowledge of bank operations, perform business process support tasks, and respond to support requests by troubleshooting, documenting, and escalating critical issues
• Analyze support trends and communicate insights to management
• Manage access permissions for new hires and transfers
• Ensure prompt removal of access and assets during terminations

Process Development

• Develop and refine written procedures to ensure consistency and minimize risk to bank assets
• Review existing procedures for clarity and accuracy, aligning them with organizational service standards
• Stay abreast of industry compliance and best practices, ensuring procedural adherence
• Collaborate across departments to innovate and improve processes
• Automate report generation where possible to save time and reduce errors

Technical Support Responsibilities

• Have a clear understanding of the banks software and hardware systems
• Develop a knowledge base or documentation for common issues and their resolutions
• Follow systematic troubleshooting steps to diagnose and resolve technical issues
• Document troubleshooting procedures and outcomes for future reference
• Stay informed about software, applications, and hardware availability
• Collaborate with colleagues or other technical teams when necessary
• Establish good relationships with vendors, escalate issues to vendors promptly and follow up to ensure timely resolution

Project Work

• Actively contribute to project teams by leveraging knowledge of systems and software to support development, implementation, and optimization efforts
• Serve as a subject matter expert, guiding setup, deployment, and utilization of current and new systems to maximize efficiency and performance

Requirements

• High School Diploma or GED; or level of education that, together with industry experience, enables the applicant to meet the job requirements required
• 1+ years of retail banking or technical experience preferred
• General understanding of technical concepts and language preferred
• Proficiency with large server based applications and typical desktop software preferred
• Experience with Microsoft suite products preferred
• Technical writing experience preferred