Job Information
INTRUST Bank Business System Solutions Analyst and Trainer in Wichita, Kansas
Description
At INTRUST Bank, 10 character qualities are at the foundation of all we do. They include respect, positivity, compassion, humility, and initiative. They guide our interactions with customers and each other, are why we give back to communities, and inform how we shape our goals as a company. These character qualities are our tradition, and we bring them to life each day.
Your career is important to you, which makes it important to us. At INTRUST you’ll find a welcoming, encouraging atmosphere where your talents can thrive. You will be supported in your career, you can lead no matter what your title, and you can see a path for future growth. If you’d like to find a place of work where you’re appreciated, can find balance, and have a sense of belonging, then we encourage you to apply for this role.
A modern benefits approach: To support our employees and their families, INTRUST offers a comprehensive, market-competitive benefits package that prioritizes your total well-being.
Competitive pay
Generous time off
Employees receive three weeks of paid vacation plus 11 paid holidays each year.
Paid time off to volunteer in the community.
Paid employee and family sick leave.
Paid parental leave.
401(k) plan with 6% employer match and 100% immediately vested.
3% non-elective company contribution; non-elective contribution vested after 3 years of service.
Career growth and development resources
Tuition reimbursement for full-time and part-time employees enrolled in any degree program.
Banking benefits
Medical, dental, and vision insurance
Benefits eligibility is dependent upon hire date and employment status. Ask for our benefits guide for full details.
Job Summary: Plans, designs, develops, and launches efficient business, financial, and operations systems in support of key organizational functions and business processes. Uses information to design and implement job-specific training programs and facilitating new hire training for any applications supported by the bank. Develops training documents and procedures for new and existing applications and offer ongoing training sessions. Partners with all stakeholders in gathering, documenting, and analyzing data in support of business cases, proposed projects, and systems requirements to ensure a positive customer experience. Responsible for generating and compiling reports based on the findings, complete with probable causes and possible solutions to systems issues. Maintains a professional relationship with internal and external business partners to deliver a high level of customer service to all. Promotes an environment of teamwork within the department and across the bank. Represents INTRUST Bank in all they do in the community and is focused on the development of new business relationships. Must maintain strict standards of confidentiality and perform duties in a manner supporting INTRUST’s Character Qualities.
Essential Functions:
• All expectations described in the job description’s essential functions are necessary to be successful in this role, performed with or without a reasonable accommodation.
• Partner with business units, internal and external customers, third party partners / vendors, IT teams and others to optimize current product state and implement additional technology solutions through enhancements and projects. Produces and presents useful, clear reports of findings and recommendations.
• Able to challenge current processes / procedures searching for new and better approaches and escalating, as necessary.
• Define, review, and iterate business requirements and use cases to ensure they are clear, concise, and aligned with the business intent.
• Identify risks and benefits of alternate designs; document assumptions; assess project impact of business changes to users, internal and external customers
• Build and document detailed knowledge of the application / process flow and understand interdependencies to assist in developing and providing long term product solutions
• Actively listen and anticipate customer needs and incorporate into team strategies and priorities to drive valuable results.
• Connect with leaders and stakeholders to develop and maintain strong working relationships, internalize business strategies, and optimize value.
• Monitors task assignments to ensure they are performed on schedule, within intended scope and to a defined level of quality.
• Perform cost-benefit and return on investment analyses for proposed solutions to aid management in making implementation decisions
• Support the prioritization of initiatives and define necessary resources needed to optimize the customer experience.
• Stays up to date on the latest process and IT advancements and can apply that knowledge to existing business processes.
• Deliver new employee and job specific training to employees across all supported applications.
• Develop, implement, and conduct training programs for new and existing employees.
• Monitor training plans for timely completion of assigned courses.
• Evaluate, research, and enhance the effectiveness of all training content to improve staff development.
• Partners with other business units to evaluate training needs and appropriate delivery methods.
• Maintains training materials ensuring content is current, accurate, and aligns with departmental procedures.
• Acts as a resource for employee questions.
• Conduct needs assessments to identify knowledge gaps related to the daily mechanics of utilizing applications.
• Design and develop creative tools & process training solutions; including, but not limited to interactive instructor-led training courses, e-learning and blended learning modules, and all related materials and resources.
• Create curriculum to be included in New Hire onboarding plans for all levels of the organization.
• Keep updated on new training methods and techniques.
Required Skills and Knowledge: Position requires high energy, initiative, and a self-starter who is positive and motivated. Customer-first mind set with the ability to keep an open mind, collaborate, and compromise on all potential solutions and support of managements resulting decisions. Ability to manage multiple projects and deadlines. Must be able to work in a team environment. Excellent oral and written communications. Effective personal relations skills to ensure successful interactions with team members, internal and external departments, and vendors. Ability to interpret and/or discuss information with others, involving terminology or concepts foreign to many people required. Strong technical leadership and project management skills. Able to use problem-solving skills and with logical skill, to meet strategic goals. Proficient in use of Microsoft Office applications and understanding of relational database concepts and data management required.
Education and Experience: Bachelor’s degree in business or systems-related field and/or 3-5 years related job experience required. Previous banking and/or business analysis experience desired. Minimum of 2 - 3 years of Training/Mentoring/Coaching experience preferred.
Licenses and/or Certifications: Project Management Institute Professional in Business Analysis Certification (PMI-PBA) or equivalent certification preferred.
Physical Demands: Extended period(s) of time may be spent viewing a personal computer, sitting, standing, and walking. Occasional lifting up to 25 lbs. Must be able to hear and speak clearly on video calls, face-to-face and over the phone. Must be able to use hands to key information and handle objects. The physical demands necessary for this role should be performed with or without a reasonable accommodation.
Working Conditions: Normal office conditions. Some travel required related to conferences and training.
This job description summary is not intended to be an employment contract, nor is it intended to state or imply these are the only activities to be performed by the employee occupying this position. Employees will be required to follow any other duties as assigned or requested by their supervisor.
INTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law; except where an individual’s protected category constitutes a bona fide occupational qualification.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)