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Kansas Department of Commerce Call Center Agent in Wichita, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/ada/r/jobs/11450047 job description

Call Center Agent


Randstad has call center openings. $11 an hour


+ Agents would be managing the reservation process


+ It’s customer service, high volume, fast paced.


+ As of now, it’s a 3-4 month contract only role.


The schedules we need are the following: M -F 4 p.m.-1:00 a.m. F - Tues 4 p.m.-1:00 a.m. W-Th-F 6 a.m.-3:00 p.m. Sat.-Sun 8:00 a.m-5:00 pm M-Th-F 6 a.m.-3:00 p.m. Sat.-Sun 8:00 a.m-5:00 pm Responsibilities



+ Make reservations for first responders activated by natural disasters.


+ Receive and be responsible to quickly and efficiently answer daily questions related to billing and payment.


+ Receive disaster related customer reservation requests and make subsequent outbound calls to acquire necessary hotel accommodations.


+ Perform research projects as directed by the Rapid Response Manager, Lead and/or Vice President of Emergency Lodging.


+ Perform all other duties as assigned.


The essential functions of this role include:


+ working in a non-temperature controlled environment


Skills


+ Active Listening


+ Telephone Etiquette


+ Empathy


+ Typing Skills


+ Basic Computer Skills


+ Call Center Support


+ Call Center


+ Basic Software Skills


Education


+ No Degree Required


Qualifications


+ Years of experience: 1 year


+ Experience level:Entry Level


Shift: SecondWorking hours: 4 PM - 1 AMRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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