Kansas Works Veterans Jobs

Kansas Works Logo

Job Information

Parks and Associates LLC DBA VCC Solutions Call Center Specialist in Wichita, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/ada/r/jobs/11298962 As a Customer Service Representative with VCC Solutions you are the initial contact forcurrent customers and those callers interested in our products. You will be responsible for assisting customers in completing applications on line and over the phone, informing customers of the product features and terms, and persuading customer to submit their order. Your duties will range from customer service, to entry-level technical support, to sales. We serve a large list of Fortune 500 companies and their clients, so professionalism is of the utmost importance.Job Duties and Responsibilities: Answer incoming and making outbound customer service phone calls Provide excellent customer service in remote call center environment Handle daily tasks in department including, but not limited to responding to customer e-mail,processing reports and other side duties All other tasks as assigned by managementSKILL REQUIREMENTS: High School diploma or equivalent, strong organizational, communication and decision- makingskills, Must be computer literate with familiarity in Microsoft Outlook, Excel. Possessprofessional telephone technique. Prior Experience in a Dispatch Department is beneficial. Successful Employees possess these skills and qualities: Punctuality and a positive attitude areessential. Candidate should be open to instruction and receptive to constructive criticism.Candidate should have the ability to meet goals and deadlines in a fast paced and sometimesstressful environment, while ensuring excellent customer service. Motivation and the desire for a challenging career opportunity Professional and pleasant phone presence Ability to empathize with and establish trust with callers and solve a caller's problem or request Works well independently Ability to troubleshoot and fix minor computer problems independently Strong computer and typing skills, such as the ability to navigate the internet, toggle betweenmultiple windows and consistently utilize frequent key strokes Excellent communication skills Effective organizational and time management skills. Positive attitude and punctuality. Must have a minimum of 1 year experience in a call center setting or 3 years customer servicewith a strong understanding of technology.VCC Solutions offers an attractive benefits package, a competitive salary and incentivepackageThe employee is expected to adhere to all company policies.Equipment, Office and Working Condition Requirements Contractor Provided Equipment:Contractor agrees to provide and maintain the following equipment and office requirements andobserve the following guidelines:Computer Requirements: PC running Windows 7 or Windows 8 (not RT) * Minimum 3 GB RAM * Minimum 5 GB free harddrive disk space * Minimum CPU: Intel Pentium Core 2 Duo, Intel Core i3, AMD Phenom X3,or AMD Athlon II X3 * Minimum Sound Adapter: Onboard or add-on sound card * MinimumInternet Browser: Chrome (Must say up to date under About Google Chrome) * Current antivirussoftware with updated definitions * Firewall installed and operating or Windows firewallturned onInternet Requirements: Minimum Broadband or LAN subscription through reliable, high-speed, hardwired bi-directionalInternet connection with minimum Ethernet access method (not Wifi) * We DO NOT supportsatelliteInternet Speeds: Download - 5 Mbps * Upload - 2 MbpsHeadset Requirements: A USB or stereo headset that plugs via USB or TRS connector port into your computer. * Headsetminimum requirements: Must feature a microphone * Connects through USB or TRSconnector port * Features a mute button * Must be operational while bei ng hands-freeJob Type: Full-time or Part time. Required education: High school or equivalent