Job Information
Cox Communications CB Access Transport Technician II in Wichita, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13026427
- Under close supervision, prepares, configures, installs and provisions Voice, Ethernet and SONET transport equipment for single and multiple dwelling business locations that will support complex services.
- Inserts access transport equipment into Cox fiber ring.
- Performs access transport equipment installation support to include changes, upgrades and migrations, disconnects, decommissions, preparation and configuration in support of fulfillment activities.
- Works with contractors/vendors or in-house technicians to ensure equipment is installed and operating properly.
- Creates, updates and closes work orders and coordinates with change control as needed.
- Coordinates with installer to verify/finalize customer acceptance of service, confirming service is working as expected, to initiate billing.
- Ensures quality of processes, programs and customer satisfaction.
- Complies with all safety procedures and policies.
- Performs end-to-end provisioning of customer circuits as designed in an accompanying work package from engineering.
- Performs all final circuit provisioning and configuration of device and intermediate cross-connects.
- Identifies and sorts equipment needed for work orders.
- Configures CPE in warehouse prior to installation at customer premises.
- Ensures appropriate iOS upgrade is applied.
- Performs basic functional testing of equipment to eliminate out-of-box failures.
- Works with customer on integration of complex circuits such as BGP, EPLAN, EVPLAN, etc.
- Assists with initial turn-up of CPE equipment.
- Tests and verifies services in conjunction with the install team.
- This position may be required to work shifts and/or provide 24/7 coverage to meet customer demands.
- SHOUT Notification Tech Ops Engineering (Alcatel-Lucent SAM, Cisco Prime Infrastructure, RAMP) (Critical Level)
- Remedy Queues: REG - OPERATIONS CB SVC FULFILLMENT, REG Engineering CB Access
- Performs other duties as assigned by supervisor