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CSL Plasma Center Supervisor in Wichita, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/ada/r/jobs/10963318


Center Supervisor


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Job Description


+ In compliance with Standard Operating Procedures (SOPs), supervise center operations daily activities. Provide clear and consistent instructions and directions, conduct meetings, and clearly communicate performance expectations. May be required to perform tasks in work areas. Advise management of employee relation issues or escalated donor issues.


+ In conjunction with Group Leaders, facilitate donor movement throughout the center minimizing wait time and processing.


+ Ensure the center is staffed with adequate number of personnel to provide sufficient support based upon center size, structure and donor flow. Monitor time card reporting procedures, attendance, and utilization of overtime.


+ Conduct error investigations and develop recommendations for process improvement.


+ Participate with management in conducting performance appraisals, providing performance feedback. With management review, document verbal and written coaching level corrective actions as needed. Assist in maintaining up-to-date employee training files, checklists, and assist with performance evaluations and certification status.


+ May assist with the recruitment and selection of center operation staff.


+ Adhere to and promote compliance to company policie and procedures.


+ May assist with the development and implementation of marketing initiatives to increase donor retention.


+ Ensure accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.


+ Understand policies and procedures associated with hyper immune programs at the center if applicable.


+ Maintain clean efficient work environment, and ensure sufficient operating supp

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