Job Information
ProHome, LLC Client Relationship Coordinator in Wichita, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13204206
The Client Relationship Coordinator will serve as a homeowner & builder/developer primary point of contact throughout the duration of their warranty administration experience. They will work to build and maintain a positive relationship and provide exemplary customer service while committed to constant communication.
Duties/Responsibilities:
- Serve as the lead point of contact for a group of homeowners, sub-contractors, builders & developers within assigned territories.
- Respond to customer inquiries, claims & request for service calls.
- Coordinate subcontractors to meet contractual conditions of performance
- Prepare reports and document job status and completion.
- Become and remain proficient on our services and the associated terminology.
- Plan, organize & officiate builder meetings.
Qualifications:
- Bachelors degree preferred or equivalent combination of education, training, and experience
- Strong attention to detail and organizational skills, capable of holding sub-contractors to expected timelines
- Friendly relationship builder with customer service excellence.
- Team player who enjoys working with a close-knit team
- Proficient professional business communication written and oral
- Exceptional follow-up, problem-solving and conflict resolution skills
- Must be able to successfully use a CRM system, internet & office programs