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GDH Client Technical Support Rep - GDHIUS75626 in Wichita, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/ada/r/jobs/11524191


The Client Technical Support is responsible for providing phone, email, and chat support for point of sale (POS) software and related integrations such as hardware, software, eCommerce, and payment processing. This position requires excellent and responsive customer service with advanced hardware and software troubleshooting.






Essential Functions


+ Provide support and troubleshooting via phone, email, and chat for POS software and related integrations such as hardware, software, eCommerce, and payment processing.


+ Utilize screen sharing software to remotely connect with customer computers.


+ Perform hardware and software installation and troubleshooting on Windows, MacOS, and iOS platforms.


+ Responsible for case and software ticket documentation.


+ Create monthly "Tech Tips" to be published regarding various aspects of the software.


+ Test new versions of the software before release.


+ Must have availability to work bi-monthly after-hours cell phone rotation.


Education & Experience:


+ High School Diploma or equivalent required.


+ Some college coursework or training in Information Technology preferred.


+ 1-2 years related work experience in customer service and/or technical support; or equivalent combination of education and experience preferred.


+ A+, Network+, or other Information Technology certification preferred


Competencies:


+ Demonstrates working knowledge of networking and computing.


+ Ability to learn in-depth features of software and hardware; ability to use that knowledge to install, troubleshoot, diagnose, and fix software and hardware issues and problems.


+ Demonstrates the ability for clear and effective verbal and written communications with customers and colleagues.


+ Provides high quality customer service by listening to understand and displaying a friendly and patient demeanor.


+ Excellent attention to detail in regards to documentation.


+ Initiates timely follow-up with customers and colleagues.


+ Ability to work effectively as part of a team; establishes and maintains cooperative working relationships with colleagues and customers.


+ Demonstrates initiative by identifying and addressing existing or potential obstacles, issues, and opportunities.


Travel:


+ Occasional travel opportunities may present themselves for customer on-site training.


Work Environment:


+ This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, keyboards, phones, photocopiers, and fili ng cabinets.






Physical Requirements:


The physical demands described here are representative of those that must be met by an


employee to successfully perform the essential functions of this job.


This is a largely sedentary role. While performing the duties of this job, the employee is


regularly required to sit, talk, or hear. The employee is frequently required to use hands to


finger, handle, or feel; reach with hands and arms; carry, lift, push, or pull up to 10 pounds;


bend, kneel, or stoop. The employee will occasionally be required to stand or walk.


The organization is committed to the principles of Equal Employment Opportunity. We believe our continued success depends on the full and effective utilization of qualified persons without regard to race, color, creed, religion, national origin, sex, age, disability, veteran or any other classifications protected by applicable laws.


Note: this job description is not designed to cover or contain a compre

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