Job Information
Cargill Customer Care Representative in Wichita, Kansas
Cargill’s size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way.
Cargill is a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials — from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill.
This position is in Cargill’s protein and salt business, where we provide wholesome, high-quality food products to a wide range of customers, from foodservice operators and grocery stores to manufacturers and exporters.
Job Purpose and Impact
The Customer Care Representative, will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.
Key Accountabilities
Execute customer service strategies.
Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
Handle basic issues and problems under supervision, while escalating more complex issues to appropriate staff.
Other duties as assigned
Qualifications
Minimum Qualifications
Bachelor's degree in a related field or equivalent experience.
Proficiency with Microsoft Office.
Preferred Qualifications
Proficiency in Salesforce, SAP.
At least 2 to 3 years of experience in Customer Care.
Excellent computer skills, such as email communication, data visualization, spreadsheets and collaboration platforms or software.
Position Information
- This is a hybrid job (office + home) in either Wichita, KS or Saint Clair, MI.
Equal Opportunity Employer, including Disability/Vet