Job Information
PDS Defense Customer Quality Support - Job ID#206937 in Wichita, Kansas
Call Center/Customer Service
Customer Quality Support - Job ID#206937 Wichita, KS Posted: 8/21/2024
Job Description
Job ID#:
206937
Job Category:
Call Center/Customer Service
Position Type:
Associate - W2
Duration:
52
Shift:
1
Positions Available:
2
PDS Defense, Inc. is seeking a Customer Quality Support, in Wichita, KS
Job Description:
Serve as the quality customer interface and assist the customer throughout production and delivery on complex accounts, tasks and projects. Provide product manufacturing and delivery status. Facilitate and lead resolution of customer concerns. Complete administrative tasks that support customer requirements. Engage and lead stakeholders to ensure a positive customer experience. Lead in the identification and execution of improvement activities aimed at enhancing the customer experience and increasing efficiency. Provide customer orientations around safety, production, delivery processes and the Quality Management System. Coordinate and communicate applicable production records with the customer.
Regular and predictable attendance is required.
Quality customer interface and assist the customer throughout production on complex accounts, tasks and projects.
Provide product manufacturing and delivery status.
Facilitate and lead resolution of customer concerns.
Complete administrative tasks that support customer requirements.
Engage and lead stakeholders to ensure a positive customer experience.
Lead in the identification and execution of improvement activities aimed at enhancing the customer experience and increasing efficiency.
Provide customer orientations around safety, production, delivery processes and the Quality Management System (QMS).
Coordinate and communicate applicable production records with the customer.
Proficiency with Microsoft Office such as Power Point, Excel, and Word.
PHYSICAL REQUIREMENTS:
Physical demands (if any): Could be asked to review fuselage - bending/kneeling/squatting in smaller, confined areas
Education/experience
typically acquired through advanced education (e.g. Bachelor) and typically 3 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+1 years' related work experience , 7 years' related work experience, etc.).
Job Requirements
Minimum Security Clearance:
No Clearance
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled
The Company will consider qualified applicants with arrest and conviction records.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled