Job Information
PDS Defense Customer Service 3 - Job ID#206129 in Wichita, Kansas
Call Center/Customer Service
Customer Service 3 - Job ID#206129 Wichita, KS Posted: 5/31/2024
Job Description
Job ID#:
206129
Job Category:
Call Center/Customer Service
Position Type:
Associate - W2
Shift:
1
PDS Defense, Inc. is seeking a Customer Service 3, in Wichita, KS.
Job Description:
This position works directly with Airlines, Airline Maintenance and Repair Overhaul (MRO) facilities, & Brokers, providing support for their parts in the need of repair. If you're an energetic, self-starter interested in paving a career in a dynamic environment, apply now!
Primary Responsibilities
Perform duties related to overall customer service and account management: logistics, contract management, and customer relations
Effectively manage a large amount of written communication and data while complying with internal and external process.
Process customer repair orders and quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel.
Coordinate and create documentation of receipt and repair of equipment necessary to comply with federal policies and current procedures.
Utilize enterprise system (SAP) to input or extract repair/material data.
Assists in interface with intra-company departments relative to warranty, credit, billing, etc.
Maintain knowledge of Collins organization and products to provide the appropriate information and support to customers.
Consistently document customer service needs to identify patterns and maintain quality.
Position can require consistent movement. Tasks can include boxing and unboxing (up to 15 lbs).
Basic Qualifications
HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience
OR In the absence of a HS diploma, GED or AA/AS degree, 6 years of relevant experience is required
Must be a U.S. Person/Permanent Resident 'Green Card' holder
Previous experience working in a customer-facing role
Able to communicate professionally and effectively, both in writing and verbally to internal and external customers
Strong email and MS office software skills
Preferred Qualifications
- SAP experience
Job Requirements
Minimum Security Clearance:
No Clearance
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled
The Company will consider qualified applicants with arrest and conviction records.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled