Job Information
T-Mobile* Customer Service Account Associate in Wichita, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12865807
Job Description Summary\ Lets create happy customers.\ At T-Mobile, we love our customers! And we empower you to make them happy. As part of a Team of Experts, youll focus on a specific customer base, which lets you deepen those relationships and deliver the end-to-end resolutions your customer needs. We pioneered this approach because we believe all customers deserve a better experience. And it makes us happy to work together this way, too. Youll start out as an Account Associate in a Team of Experts that works together to deliver amazing Un-carrier customer experiences. With training and a ramp-up period, youll be set up for success in your new job. Next step, youll be moved to Expert, where you will own the relationship with your customer base, listening to their needs and being hands-on to resolve their pain points. This move could happen in as little as five months from your start date!
Job Responsibilities:
Better life, better pay. On-Site Role Wichita- Kansas
It takes mastery to be on the T-Mobile Customer Care team and our compensation reflects that. As an Expert youll start by earning \$20 per hour. In fact, on average our Experts new to the role earn over \$22 per hour inclusive of base pay and incentive bonuses. Throw in an annual \$1,000 stock grant, tuition assistance, and other financial, health, and lifestyle perks, that makes your total rewards package worth even more! Well always recognize and invest in the team that makes us #FamousforCare!
Check out all the benefits a career as an Account Associate has to offer athttps://careers.t-mobile.com/benefits{target="_blank" rel="noopener"}.
Were offering qualifying Experts of our Customer Experience teams the increased work/life balance that comes with working a hybrid work schedule. Hybrid schedules are available to qualified Experts 60 days post-training graduation. To qualify, Experts must achieve performance and attendance goals.
Responsibilities:
- Provide effective and timely resolution of various customer inquiries and concerns.
- Build customer loyalty and value through effective account management, identifying appropriate additional products, features, and services, and collecting past-due balances.
- Deliver exceptional customer service using resource documentation for reference and the automated and training tools provided.
- Meet department productivity and quality standards.
- Complete training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency in company values, organizational requirements, and competencies needed for the Expert role.
Qualifications:
- High School Diploma/GED (Required)
- Knowledge of Windows (Microsoft Word, Excel, and PowerPoint preferred)
- Ability to work efficiently with multiple applications and computer scre ens simultaneously.
At T-Mobile, we don\'t have a corporate ladder it\'s more like a jungle gym of possibilities! We\'re committed to helping our employees grow in their careers, and we believe in providing a great learning environment to help you succeed. Our Team of Experts works collaboratively to ensure our Account Associates have the tools and resources they need to excel. Join the T-Mobile Talent Community today to learn more about how we can help you achieve your career goals!
At least 18 years of age\ Legally authorized to work in the United States
Travel:\ Travel Required (Yes/No):No
DOT Regulated:\ DOT Regulated Position (Yes/No):No\ Safety Sensitive Position (Yes/No):No