Kansas Works Veterans Jobs

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13048144

Distinguishing Features of Work

This position is responsible for providing exceptional customer service to golfers and visitors at our golf course facilities. This role involves maintaining a welcoming environment for all patrons. Work is performed with a high degree of independence, though complex issues may be escalated to a supervisor for review. The specific nature of the work is determined by the organizational unit to which the employee is assigned.

Workdays and Hours - Monday - Friday 8:00am - 5:00pm with occasion weekends and nights during special events.

Bargaining Unit: Service Employee\'s International (SEIU)

**Employees within the department or division shall be given first consideration**

**Posting may close at any time **

Examples of Work Performed

• Receives service inquiries from customers by phone or personal contact.
• Responds to numerous inquiries and/or complaints concerning customer services provided, and resolves a complaint refers it to an appropriate person when necessary.
• Provides information to the public regarding specific services provided.
• Compiles requests for service, and routes them to the appropriate area for response.
• May bill customers for assigned services or sales or collect various fees.
• May assist a supervisor with work scheduling and other supervisory matters.
• May handle calls and inquiries escalated from first-line customer service staff.
• Maintains customer records, records concerning code enforcement, or other records as appropriate to assigned function.
• May handle billing for special services.
• May use a two-way radio to inform field staff of urgent maintenance or repair needs.
• Completion of work assignments may require the operation of a vehicle.
• These examples are not intended to all inclusive.
• Other related duties may be assigned as needed.

Requirements of Work

• May require knowledge of call center procedures and techniques
• Ability to use a computer to access, interpret, and record information
• Ability to quickly develop knowledge of rules and regulations relevant to the service provided
• Ability to accept and respond to a steady volume of requests for information and/or service, both in person and over the phone
• Ability to access records in file cabinets, books and/or on microfilm
• Ability to develop and maintain effective working relationships with associates, employees of other departments, representatives of other organizations, and the public
• May require ability to develop and use spreadsheets involving basic mathematical and statistical operations
• May require ability to move up to 25-lb. loads of records, generally contained in boxes or drawers
• May require ability to effectively plan, organize and supervise the work of others
• Ability to communicate clearly and effectively, both orally and in writing
• May require ability to use or learn to use a two-way radio
• May require the ability to acquire and maintain a valid Kansas driver\'s license
• An employee shall not pose a direct threat to the health or safety of other individuals in the workplace\

Required Experience and Training

Required Experience and Training

• High school Diploma
• 2 years of experience in customer service setting.

Preferred Experience and Training

• 1 years of experience in customer service in a recreational setting.
• 1 year of experience using Point-of-sale (POS) systems and computer software.

Offers of employment are contingent upon passing a pre-employment physical, which includes drug screening.