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Kansas Employer Customer Service Clerk II - Transit in Wichita, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12023094

This is responsible clerical and public contact work providing a variety of customer services. The specific nature of the work is the provision of customer service for transit services. Work is performed with considerable independence, but difficult problems may be reviewed by a supervisor.


Examples of Work Performed


+ Provides bus information in person or on the phone.


+ Receives phone calls and provides information to the public regarding specific services provided.


+ Responds to numerous inquiries or complaints concerning customer services provided, and either resolves a complaint or refers it to an appropriate person when necessary.


+ Receive and process Half-Fare applications for transit services.


+ Sells bus or transit tickets and passes to the public.


+ Use a two-way radio to convey information to drivers or supervisors.


+ Schedule rides for non-traditional services.


+ May handle billing for non-traditional services.


+ Completion of work assignments may require the operation of a vehicle.


+ These examples are not intended to all inclusive.


+ Other related duties may be assigned as needed.


Requirements of Work


+ May require knowledge of call center procedures and techniques


+ Ability to use a computer to access, interpret, and record information


+ Ability to quickly develop knowledge of rules and regulations relevant to the service provided


+ Ability to accept and respond to a steady volume of requests for information and/or service, both in person and over the phone


+ Ability to access records in file cabinets, books and/or on microfilm


+ Ability to develop and maintain effective working relationships with associates, employees of other departments, representatives of other organizations, and the public


+ May require ability to develop and use spreadsheets involving basic mathematical and statistical operations


+ May require ability to move up to 25-lb. loads of records, generally contained in boxes or drawers


+ May require ability to effectively plan, organize and supervise the work of others


+ Ability to communicate clearly and effectively, both orally and in writing


+ May require ability to use or learn to use a two-way radio


+ May require the ability to acquire and maintain a valid Kansas driver's license


Required Experience and Training


Two years of experience in public contact work and record keeping. An equivalent combination of experience and training may be considered. Offers of employment are contingent upon passing a pre-employment physical, which includes drug screening. Must be legally authorized to work in the United States without the need of a sponsorship.

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