Job Information
C.E. Machine* Customer Service / Program Manager - Aerospace Manufacturer in Wichita, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13018550
The Customer Service/Contract Manager is responsible for building and maintaining strong, long-lasting customer relationships by operating as the lead point of contact for daily customer service matters. This position must continually identify and assess customer expectations to ensure excellent service standards and maintain high customer satisfaction.
ESSENTIAL JOB FUNCTIONS
- Establish and maintain customer relationships by serving as the daily interface between CE Machine Company and assigned customer base.
- Serve as the first point of contact for assigned customers and maintain open relationships between customers, vendors, and the production team by coordinating and supporting information flow between internal and external customers.
- Responsible for maintaining customer open orders and status reports as required in addition to daily updating of part statuses and data entry of pertinent information.
- Actively manage on time customer delivery requirements by using initiatives to develop effective solutions to challenges and obstacles.
- Consistently track, report, and communicate customer issues to management team.
- Maintain customer minimum and maximum levels and vendor owned inventory programs.
- Oversee customer account management, including negotiating and communicating major request, issues, and changes.