Job Information
Kansas Employer Customer Service Representative 1( CSR) in Wichita, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13019681
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ensure outstanding customer satisfaction by maintaining strong working relationships.
- Ensure daily accuracy of shipping dispatch list.
- Assist team members to deliver products/services that meet or exceed the customer requirements.
- Provide proper response and compensation to customers on time.
- Maintain complete and accurate customer correspondence data.
- Develop and update client related reports.
- Managing client relationships to build a reputation for excellent service and generate repeat business.
- Negotiate and manage agreements through business contract process.
- Identify and develop problem solving methodologies to resolve customer issues.
- Communicate directly with shipping department for status-inventory control reports.
- Track work orders to ensure customer delivery dates.
- Any other duties assigned by upper management.
- Participate in AS9100 and other standards development and maintenance.
- Other duties, as assigned.