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R.D. Henry & Co. Customer Service Representative in Wichita, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12888923

Job Duties and Responsibilities:Respond promptly and professionally to incoming telephone calls and emails from Customers and Market Sales Reps

  • Responsible for account management for all assigned customers
  • Assist with reviewing assigned customer orders, requests and concerns and handle appropriately
  • Assist in entering orders and warranties, as needed
  • Research items; provide information and answers to customers questions
  • Proactively communicate to assigned customers through outbound projects (webinars, training, promotions, market calls)
  • Develop knowledge of product and services effectively and be able to convey information to customers
  • Provide timely resolutions to customers at all times
  • Understand and adhere to all established processes and policies
  • Monitor and track all open and pending orders of assigned customers
  • Document all daily activity in CRM database to track calls and emails to customers
  • Manage all outsourced product for assigned customers
  • Process credit memos
  • Communicate with factory representatives in a clear and professional manner
  • Complete, scan and file necessary paperwork
  • Audit orders to ensure compliance