Job Information
Fagron Sterile Services Customer Service Representative in Wichita, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13024709
Customer Representatives support the organization by working directly with customers to ensure order accuracy, timeliness and completeness and promptly following up on any customer concerns.
Role Responsibilities:
- Accurately and quickly process orders generated from phone or email contact.
- Timely review of web shop orders.
- Timely respond to customer inquiries with professionalism, courtesy and honesty.
- Place outbound calls to customers and potential customers, following up on order details and/or with inquiries about business needs for our products.
- Complete customer intake documentation regarding complaints thoroughly, accurately and efficiently. Follow up on non-medication complaints to completion of issue. Escalate medication-related concerns per SOP guidance.
- Submission of Credit requests.
- Recognize errors and anomalies and appropriately escalate for resolution
- Sales support functions as requested, including sending invoice copies, documentation requests, marketing information, etc.
- Build relationship with sales structure and customers to ensure comprehensive management of customer account needs.
- Cross selling products
- Sending account paperwork
- Setting people up on the web shop and answering any questions they have
- Working closely with sales to support their territories
- Working closely with customers to learn their needs and communicate it to the appropriate party
- Other duties as assigned