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Cox Machine Inc. Customer Support Specialist in Wichita, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12917792

Position Responsibilities

  • Cox Machine representative and point of contact for key customer accounts.
  • Internal liaison to effectively communicate customer status, requirements, and issues as needed
  • Correct and efficient order entry, maintenance, and adjusting to meet customer needs.
  • Obtain and manage customer reports, forecasts, and contractual documentation.
  • Accurate internal order scheduling, upkeep, and communication as needed.
  • Confer with team members to solve problems, complete tasks, and assist with other customer accounts.
  • Adapt as needed to support new customers, evolving trends, and developing projects.
  • Set meetings as needed to communicate and elevate issues to internal customers and stakeholders appropriately.
  • Work cross-functionally with multiple departments to expedite orders and resolve issues.
  • Act as liaison between departments or other groups to improve function, performance or communication.
  • Compile spreadsheets and tables, performing excel functions as needed to review data
  • Review applicable organizational policies and procedures to ensure understanding and compliance.
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