Job Information
Emprise Bank Digital Support Team Lead in Wichita, Kansas
At Emprise Bank, everything we do is focused on advancing the neighborhoods, businesses, and people in our communities. We proudly work to provide extraordinary customer service and products to help our customers achieve their goals.
We are currently seeking a Digital Support Team Lead Specialist to join our team in Wichita, KS. In this role, you will have the opportunity to provide administrative support, technical and professional work for our core bank function. This position is responsible for customer service, managing customer requests, electronic communication, digital payment support, and consultative selling.
A successful candidate will have:
Exemplary customer service experience
Confident and articulate communications skills
Initiative and strong work ethic
Problem resolution skills
Strong attention to detail
An understanding of and commitment to our values
Attitude and aptitude to engage in continuous development
Essential functions of the role:
Engage with customers to recommend products and services based on their financial needs
Provide technical support for customers on digital inquiries
Monitor, process, and complete transactions and appropriate documentation per customers request
Monitor electronic communication from multiple digital channels
Escalate issues and notify other departments as necessary
Build rapport and establish trust with clients and team members
Effectively apply product and market knowledge to create solutions for customer objectives
Create an environment that motivates employees to achieve goals, provide consistent coaching and timely feedback
Other duties as outlined within the scope of the job
Emprise Bank remains committed to the health and well-being of our employees, candidates, customers and communities. We have implemented the following measures to do our part as an employer in fighting COVID-19:
Precautionary measures to ensure the safety of our employees and customers
Maintaining social distance by limiting the number of customers in our lobbies
Physical barriers for added protection
Additional sanitation stations available for customer use
Innovative digitized customer touch points to reduce in person contacts
Requirements
High school diploma or equivalent required
2+ years of customer service experience required
Successfully pass a credit check required
1+ years of bank experience required
Previous sales experience preferred
Proficiency with large server based applications and Microsoft Office products preferred
Hours:
40 hours – any shift during that time
Monday – Friday: 7:30 AM – 8:05 PM (hours will vary)
Saturday: 8:30 AM – 2:00 PM (Rotating)
Benefits
In addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success. We also offer shift differential pay for bilingual candidates!
Emprise Bank employees will tell you:
“I am valued and appreciated.”
"I am trusted with responsibility."
"There is constant recognition for a job well done."
“I work reasonable hours that let me get home to my family every night.”
To learn more, please visit our website at www.emprisebank.com.
Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.