Job Information
City Wide Facility Solutions Director of Operations in Wichita, Kansas
Key Responsibilities:
Operational Leadership:
Develop and implement efficient systems and cost-effective processes to enhance operational success.
Oversee operational budgets, ensuring financial goals are met or exceeded.
Team Leadership and Development:
Lead, mentor, and develop a team of Facility Service Managers (FSMs).
Conduct biweekly ride-alongs with FSMs to ensure adherence to operational standards and foster skill development.
Identify training needs and coordinate off-site training sessions as required.
Implement and monitor individual performance scorecards.
Client and Vendor Relationship Management:
Build and maintain relationships with clients to achieve a client retention rate above 90%.
Manage and grow key accounts, including negotiating terms and ensuring satisfaction.
Develop partnerships with vendors and Independent Contractors (ICs) to align with scope requirements.
Collaboration and Cross-Selling:
Partner with sales and commercial building teams to identify growth opportunities and drive non-janitorial services.
Actively promote cross-functional collaboration and innovation.
Strategic Planning and Performance Monitoring:
Establish key performance indicators (KPIs) to measure success in operational, financial, and client management areas.
Conduct weekly team meetings to review progress, address challenges, and boost morale.
Core Values:
Celebrate Success: Recognize team achievements to foster morale.
Play to Win: Cultivate a competitive yet collaborative environment.
Protect the Culture: Lead with integrity and uphold company values.
Do the Right Thing: Commit to honesty and ethical decision-making.
Improve Every Day: Encourage continuous personal and professional growth.
Qualifications:
Bachelor’s degree or equivalent experience.
5+ years in operations or account management leadership.
Proficient in Microsoft Office Suite and CRM systems.
Demonstrated ability to coach, mentor, and lead cross-functional teams effectively.
Exceptional communication, problem-solving, and decision-making skills.
Preferred Certifications:
CPSP (Certified Professional Salesperson): Enhances strategic account management skills.
SAMA (Strategic Account Management Association): Focuses on relationship management for key accounts.
Requirements
Physical Demands and Work Environment:
Ability to travel within the market up to 50%.
Occasional exposure to outdoor elements or physical activity.
Benefits
Competitive salary with comprehensive benefits.
Opportunities for professional growth and advancement.
A supportive, innovative team environment.