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Kansas Employer Facility Services Customer Support in Wichita, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12888949

Job Responsibilities:

This position expects working hours generally between 8:00 am and 5:00 pm Monday through Friday but could vary slightly for off hour service orders as assigned.

  • Provide administrative support in achieving goals and objectives set forth by the Manager and Coordinator team through the life cycle of all assigned clients.
  • Provide administrative support to the service ticket tracking for all assigned client work orders.
  • Provide administrative coordination between the coordinator team and accounting department through the life cycle of all assigned clients.
  • Responsible for actively processing service orders with both new and recurring.
  • Support teams with the Facilities Coordinators to keep projects moving forward at all times.
  • Engages vendors to meet the needs of work orders as written.
  • Analyzes and determines needs of customer to decide on necessary scope of work.
  • Oversees progress of work orders from inception to completion.
  • Helps to resolve issues and refers significant issues to supervisor.
  • Assists in collecting vendor paperwork (proposals, invoices, sign off sheets, photos, etc.) so that projects can always be moving forward.
  • Reviews vendor invoices for accuracy before sending to accounting for processing.
  • Ensures vendors understand scope of work and help to define details.
  • Clearly communicate expectations to vendors.
  • Provide outstanding customer service when answering phone calls and promptly responding to emails.
  • Communicate with Corporate Contacts throughout the entire life of a work request.
  • Ensure any changes to scope of work are documented and approved.
  • Other duties as assigned.

Job Qualifications:

  • High School Diploma or GED
  • 2 years or related experience helpful
  • Experience with FEXA software helpful
  • Highly proficient with Microsoft Office suite
  • Excellent communication and interpersonal skills
  • Demonstrated high level of professionalism and organizational skills
  • Coachable with willingness to learn
  • Construction experience a plus

Skills/abilities

  • Excellent written and verbal communications skills
  • Must be able to multi-task
  • Team oriented individual with initiative
  • Strong accuracy and attention to detail
  • Sound reasoning and decision-making skills
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