Bombardier General Manager, Service Center in Wichita, Kansas
At Bombardier, our employees work together to develop mobility around the world, one good idea at a time. If you have a good idea, we'll provide the environment in which it will thrive and grow into a great product or customer experience.
Your ideas are our fuel.
In your role, you will
Adhere to Bombardier General Work Rules
Perform managerial responsibilities, for example, hire/fire, disciplinary actions, PMP, and professional development
Plan and coordinates activities of service center
Develop long and short term service center goals and objectives
Monitor the performance of service centers to assure Bombardier Aviation Services objectives are achieved, profitability maximized, and customer satisfaction maintained
Monitor and negotiates vendor support agreements
Monitor technical performance of service center and recommends changes as needed which enhance service and profitability through increased repair capability
Coordinate vendor agreements which support service center operations technically and financially
Approve and coordinate changes, addition, etc. with upper management on behalf of service center
Coordinate resolution of requests for changes in personnel, policies and procedures as necessary by obtaining all necessary input from related personnel
Develop achievable budgetary goals to achieve maximum profits, maximum utilization, and maximum customer satisfaction.
Review, accept, and process annual service center budgets ensuring that all related budgetary and support materials have been received and analyzed
Approve and recommend major service center purchases by coordinating with service center personnel and upper management
Inform and coordinate with upper management to keep them abreast of service center operations and important issues
Consult and coordinate with peers at parent company in such areas as product support, finance, purchasing, programs, marketing, field service and engineering
Coordinate and communicate with other departments, customers, vendors, and operators to improve overall program
Develop and promote recognized service center programs
As our ideal candidate
10+ years management experience in the aerospace industry, with minimum 7 years experience at a Director level managing a customer service work force
Bachelors degree in a related area or equivalent combination of education and experience
Computer skills necessary to learn and/or operate word processing, spreadsheet, database, email, and web-based applications
Interpersonal skills necessary to establish and maintain effective working relationships with co-workers, employees, management, and contractors
Planning and organizational skills necessary to prioritize, assign, and coordinate workload of assigned area and employees within a multiple project setting
Working knowledge of FAA and Federal Aviation Regulations
ADDITIONAL DESIRED/PREFERRED QUALIFICATIONS
- Bachelors degree in Business
KNOWLEDGE, SKILLS & ABILITIES
Working knowledge of process improvement methodology and application (e.g., Six Sigma)
Working knowledge of accounting and budgeting principals necessary to read and interpret profit/loss statements, financial reports, and meet financial objectives for assigned area and programs
Working knowledge of process and controls required in the performance of aircraft maintenance
Computer skills necessary to learn and/or operate word processing, spreadsheet, database, presentation, email, and web-based applications
Verbal and written communication skills
Business writing skills necessary to create various reports and correspondence
Interpersonal skills necessary to work effectively with a variety of individuals, departments and organizations
Presentation skills necessary to effectively communicate, update, persuade, and/or facilitate discussions with all levels of management
Ability to create and foster a positive work environment
Bombardier Aerospace is an equal opportunity employer with a non-discrimination policy.
If your profile meets the requirements of the position, we will keep you informed via email or phone.
Join us at: careers.bombardier.com
Your ideas move people.
Job General Manager, Service Center
Primary Location Wichita Service/Compltn.Center
Organization Learjet Inc
Employee Status Regular