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Bombardier General Manager, Service Center in Wichita, Kansas

At Bombardier, our employees work together to develop mobility around the world, one good idea at a time. If you have a good idea, we'll provide the environment in which it will thrive and grow into a great product or customer experience.

Your ideas are our fuel.

In your role, you will

  • Adhere to Bombardier General Work Rules

  • Perform managerial responsibilities, for example, hire/fire, disciplinary actions, PMP, and professional development

  • Plan and coordinates activities of service center

  • Develop long and short term service center goals and objectives

  • Monitor the performance of service centers to assure Bombardier Aviation Services objectives are achieved, profitability maximized, and customer satisfaction maintained

  • Monitor and negotiates vendor support agreements

  • Monitor technical performance of service center and recommends changes as needed which enhance service and profitability through increased repair capability

  • Coordinate vendor agreements which support service center operations technically and financially

  • Approve and coordinate changes, addition, etc. with upper management on behalf of service center

  • Coordinate resolution of requests for changes in personnel, policies and procedures as necessary by obtaining all necessary input from related personnel

  • Develop achievable budgetary goals to achieve maximum profits, maximum utilization, and maximum customer satisfaction.

  • Review, accept, and process annual service center budgets ensuring that all related budgetary and support materials have been received and analyzed

  • Approve and recommend major service center purchases by coordinating with service center personnel and upper management

  • Inform and coordinate with upper management to keep them abreast of service center operations and important issues

  • Consult and coordinate with peers at parent company in such areas as product support, finance, purchasing, programs, marketing, field service and engineering

  • Coordinate and communicate with other departments, customers, vendors, and operators to improve overall program

  • Develop and promote recognized service center programs

As our ideal candidate


  • 10+ years management experience in the aerospace industry, with minimum 7 years experience at a Director level managing a customer service work force

  • Bachelors degree in a related area or equivalent combination of education and experience

  • Computer skills necessary to learn and/or operate word processing, spreadsheet, database, email, and web-based applications

  • Interpersonal skills necessary to establish and maintain effective working relationships with co-workers, employees, management, and contractors

  • Planning and organizational skills necessary to prioritize, assign, and coordinate workload of assigned area and employees within a multiple project setting

  • Working knowledge of FAA and Federal Aviation Regulations


  • Bachelors degree in Business


  • Working knowledge of process improvement methodology and application (e.g., Six Sigma)

  • Working knowledge of accounting and budgeting principals necessary to read and interpret profit/loss statements, financial reports, and meet financial objectives for assigned area and programs

  • Working knowledge of process and controls required in the performance of aircraft maintenance

  • Computer skills necessary to learn and/or operate word processing, spreadsheet, database, presentation, email, and web-based applications

  • Verbal and written communication skills

  • Business writing skills necessary to create various reports and correspondence

  • Interpersonal skills necessary to work effectively with a variety of individuals, departments and organizations

  • Presentation skills necessary to effectively communicate, update, persuade, and/or facilitate discussions with all levels of management

  • Ability to create and foster a positive work environment

Bombardier Aerospace is an equal opportunity employer with a non-discrimination policy.

If your profile meets the requirements of the position, we will keep you informed via email or phone.

Join us at: careers.bombardier.com

Your ideas move people.

Job General Manager, Service Center

Primary Location Wichita Service/Compltn.Center

Organization Learjet Inc


Employee Status Regular