RV Products HVAC Technical Assistance Coordinator in Wichita, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/ada/r/jobs/11260656 HVAC Technical Assistance CoordinatorFULL TIMEMonthly SalaryWichita, KS, USRequisition ID: 1002The Technical Assistance Coordinator will assist customers and employees in troubleshooting and resolving air conditioner related issues. ESSENTIAL DUTIES AND RESPONSIBILITIES Includes the following: Provide telephone and/or email technical assistance to resolve field product operation problems. Handles inquiries from users on a variety of software and hardware issues. Assists users with installation of software and troubleshooting of related problems; refers more complicated issues to appropriate staff. Identify customer repair part requirements and create orders to ship parts. Work closely with Engineering on product issues while communicating regularly with other members of the support team to discuss recurring problems and to share solutions and best practices. Limited travel to solve product operation problems and assist customers with training/application needs. Must have knowledge of air conditioning refrigeration systems. Excellent verbal and written communication skills. Strong organizational skills to manage multiple tasks at once. Ability to give clear-cut direction over the telephone and through email. Ability to identify and resolve problems effectively. Excellent interpersonal and telephone skills ability to deal with upset customers in a professional and timely manner. Performs other related duties as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE HVAC certified preferably. 1 3 years related experience. COMPUTER SKILLS Proficient in Microsoft Excel and Word Proficient computer skills and ability to learn database and ordering systems; systems can include AS400 and Infor. LANGUAGE SKILLS Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from service centers. Excellent organizational skills, attention to detail, communication skills, multitasking abilities, and the ability to communicate written and orally. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, proportions and percentages and the aptitude for detailed investigation of results. REASONING ABILITIES Ability to identify and describe practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and talk and hear. The employee is occasionally required to reach with hands and arms. Prolonged periods sitting at a desk working on a computer. The employee must occasionally lift and/or move up to 15 pounds WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable indi viduals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.