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BG Products, Inc. IT Help Desk Technician in Wichita, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12076420


Job Purpose / Duties & Responsibilities


This position will be responsible for providing fast and useful assistance on computer systems by answering user questions on basic technical issues and offering advice on how to solve them. IT Support Technician assists in achieving the goals of the IT Department in the operation and maintenance of the personal computer network, hardware, and software applications.


+ Serve as the first point of contact for technical assistance over the phone or email.


+ Perform remote troubleshooting through applied diagnostic techniques, support software and pertinent questions.


+ Determine a course of action based on the issue and details provided by users.


+ Direct unresolved issues to the next level of support personnel.


+ Provide accurate information to users on IT products and services.


+ Record events and problems and their resolution in logs.


+ Pass on any feedback or suggestions by users as appropriate.


+ Identify and suggest possible improvements to procedures.


+ Assist with day-to-day IT operations including administrative procedures, asset management and inventory controls.


+ Research new technology, stay current on technical literature and industry standards.


+ Other duties as assigned.


KNOWLEDGE:


+ Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.


+ English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.


+ Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.


SKILLS:


+ Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).


+ Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.


+ Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).


+ Near Vision - The ability to see details at close range (within a few feet of the observer).


+ Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.


+ Oral Expression - The ability to communicate information and ideas in speaking so others will understand.


+ Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.


+ Written Comprehension - The ability to read and understand information and ideas presented in writing.


ABILITIES:


+ Ability to work in an office environment, answering incoming help desk calls and support internal clients via phone, onsite a nd remote access.


+ Promptly and accurately input call tickets into our call tracking system.


+ Represent BG Products in a professional manner on the phone and in person and treat every employee with courtesy and respect.


+ Maintain a high level of productivity with strong time management skills.


+ Be well organized and pay close attention to detail.


+ Maintain effective communication and coordination with the rest of the team.


+ Have a positive attitude and work collaboratively within the department.


+ Be prompt to work and willing to come in early or stay late when the workload warrants it.


+ Provide client support and service by troubleshooting client problems in the areas of software, hardware, networking, and operating systems.


+ May perform other duties as assigned.

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