Job Information
Insight Global IT Product Support Analyst in Wichita, Kansas
Job Description
Insight Global is looking to hire an IT Product Analyst to join the team with a customer of ours in Wichita, KS. In this role, you will provide crucial support to custom data products by actively monitoring systems to detect issues, responding promptly to user-reported problems, and troubleshooting to ensure swift resolution. Acting as an escalation point for the team, you guide other analysts in addressing complex challenges and collaborate with the organizations IT teams to develop innovative solutions. By driving discussions, you work to enhance monitoring, alerts, and logging processes, aiming to prevent issues where possible and ensure rapid detection and resolution of anomalies. You prioritize meeting Service Level Agreements (SLAs) by resolving critical issues on time and ensuring that monitoring systems are well-equipped to safeguard business operations. A key part of your role involves maintaining and refining documentation alongside the product team, ensuring clarity and usability for both users and support staff. In addition, you continuously seek opportunities to improve the customer experience and operational workflows, applying forward-thinking strategies to enhance the quality of service. This multifaceted role requires critical thinking, collaboration, and a customer-centric mindset, enabling you to drive meaningful improvements and deliver exceptional support. This is a 6 month contract to hire, and will be local to Wichita, KS.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
Experience supporting and troubleshooting custom applications
Experience writing SQL queries
Experience effectively communicating and problem-solving with customers and other IT teams
Ability to interpret and understand non-linear data structure (graph) and feature files Experience with Neo4J Graph Databases, including the ability to read and understand graph data models and identify data sources
Experience supporting and troubleshooting event-based and API integrations
Experience with Cypher queries, including the ability to read/change queries to navigate data errors
Experience with AWS Technologies (Lambda, S3, Cloudwatch, AWS X-Ray)
Experience with scheduling and monitoring tools (SPLUNK, Automic, LogicMonitor, or others), and knowledge of effective alerting practices
Familiarity using GitHub CoPilot with the ability to navigate code repository and find/understand feature files
Familiarity with data integration tools such as Denodo, Alteryx, Matillion null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.