Job Information
Keycentrix Key IT Engineer in Wichita, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13077101
The IT Engineer will support end users on various technical issues and problems relating to hardware, software, networking, and peripherals. They will also be responsible for responding to, documenting, and resolving tickets in a timely manner. The IT Engineer must have excellent technical and problem-solving skills in order to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate members of the team.\ \ The engineer will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention. This position will support multiple platforms, including desktops, laptops, mobile devices, peripheral equipment, networks, etc. This position may also require independent work, sharing information, and assisting others in the team.\ \ *Essential Job Responsibilities\ \ *
- Diagnosing and troubleshooting technical issues including hardware, software, OS, and LAN/WAN related network problems
- Installing and configuring hardware and software
- Speaking to customers to quickly get to the root of their problem
- Providing timely and accurate customer feedback
- Talking customers through a series of actions to resolve a problem
- Following up with customers to ensure the problem is resolved
- Ensuring all issues are properly logged
- Establish best practices and work to develop, improve, and document standard work procedures
- Perform assigned tasks associated with the support of external Keycentrix customers as directed
- Assess issues and determine importance, urgency, and risks while managing multiple priorities
- Train and provide technical direction to other members of the support team
- IT Support Technician will be required to participate in an on-call rotation