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Greater Wichita YMCA Member Service Associate (Evenings & Weekends) South YMCA in Wichita, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/11594816

Description


JOB RESPONSIBILITIES


+ Providing excellent service by having a great knowledge of YMCA programs, services and systems.


+ Effectively communicating the mission, vision and values of the YMCA.


+ Responsible for following directions, being flexible and exhibiting friendly demeanor while working with people of all ages and backgrounds.


+ Maintaining a safe and clean facility at all times.


+ Providing excellent customer service through the following:


+ Exceeding the expectations of the members through fast and knowledgeable service


+ Greeting and becoming familiar with program participants and members by name


+ Handling all questions and concerns in a courteous, professional manner


+ Gathering feedback from members and share with supervisor to help improve service


+ Having a comprehensive knowledge of programs and facilities


+ Being prepared at all times to greet and help members


+ Responsible for making membership retention a priority by;


+ Selling the YMCA’s value, not just its facilities


+ Enforcing policies and procedures of the association to ensure a safe and professional environment


+ Responsible for being observant and mindful of the impact the YMCA has on its members and the community.


+ Having a comprehensive knowledge of the following YMCA systems:


+ Financial procedures: money handling, registrations and sales to ensure accuracy


+ Opening and closing procedures: perform as needed


+ Emergency procedures: being certified and prepared to implement in case of an emergency


+ Constantly striving to improve the current services provided by:


+ Attending mandatory staff meetings and city wide customer service, sales and program trainings


+ Providing feedback and suggestions to improve services and/or systems


+ Performing custodial duties as needed without being prompted.


+ Supporting Strong Community Campaign efforts.


+ Refraining from make negative comments on social networking sites.


+ All other duties as assigned.




EFFECT ON END RESULT: Ensuring a positive, safe and enjoyable environment for all YMCA’s members and staff; taking ownership of members needs and concerns, supporting overall value of association, and being part of a well-managed team that is engaged in building and fostering positive relationships.


+ Requirements

MINIMUM ENTRY REQUIREMENTS


Education/Experience Requirements:


+ Minimum age of 21


+ Minimum of one year experience in customer service and cash handling




Physical/Mental Requirements:


+ Must be able to frequently perform the following physical activities; bend, stoop, kneel, twist, reach with hands, sit, stand, walk, move up to 35 pounds, have finger dexterity, grasp, perform repetitive motions, talk, hear and have visual acuity to perform detailed tasks


+ Must demonstrate an attention to detail and ability to count and do basic math associated with a cash drawer


+ Must communicate effectively; both orally and in writing


+ Must possess mental alertness, problem solving, organizational and task management skills; ability to make independent and sound decisions in a rapidly changing, chaotic environment


+ Must be able to show initiative in the absence of supervision


+ Must be a ble to relate to and work with diverse groups of people in a friendly and consistent manner


+ Must present a neat and professional appearance at all times




Job Requirements:


+ Commitment to the YMCA mission, vision and values


+ Must attend New Employee Orientation within 30 days of hire


+ Complete CPR/AED, First Aid, O2, Listen First Workshop, and Membership Training in accordance to Conditions of Employment


+ Understand and abide-by all policies and procedures as set forth by the association


+ Work a schedule that reflects the needs of the branch; including evenings and weekends


+ Summary

Under the direction of the Membership Director, the Member Service Associate will provide leadership through excellent customer service by having a clear knowledge of YMCA programs and services. This position has a direct bearing on overall retention and customer satisfaction.

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