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Greater Wichita YMCA Member Service Associate (Evenings & Weekends) South YMCA in Wichita, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/11594816



+ Providing excellent service by having a great knowledge of YMCA programs, services and systems.

+ Effectively communicating the mission, vision and values of the YMCA.

+ Responsible for following directions, being flexible and exhibiting friendly demeanor while working with people of all ages and backgrounds.

+ Maintaining a safe and clean facility at all times.

+ Providing excellent customer service through the following:

+ Exceeding the expectations of the members through fast and knowledgeable service

+ Greeting and becoming familiar with program participants and members by name

+ Handling all questions and concerns in a courteous, professional manner

+ Gathering feedback from members and share with supervisor to help improve service

+ Having a comprehensive knowledge of programs and facilities

+ Being prepared at all times to greet and help members

+ Responsible for making membership retention a priority by;

+ Selling the YMCA’s value, not just its facilities

+ Enforcing policies and procedures of the association to ensure a safe and professional environment

+ Responsible for being observant and mindful of the impact the YMCA has on its members and the community.

+ Having a comprehensive knowledge of the following YMCA systems:

+ Financial procedures: money handling, registrations and sales to ensure accuracy

+ Opening and closing procedures: perform as needed

+ Emergency procedures: being certified and prepared to implement in case of an emergency

+ Constantly striving to improve the current services provided by:

+ Attending mandatory staff meetings and city wide customer service, sales and program trainings

+ Providing feedback and suggestions to improve services and/or systems

+ Performing custodial duties as needed without being prompted.

+ Supporting Strong Community Campaign efforts.

+ Refraining from make negative comments on social networking sites.

+ All other duties as assigned.

EFFECT ON END RESULT: Ensuring a positive, safe and enjoyable environment for all YMCA’s members and staff; taking ownership of members needs and concerns, supporting overall value of association, and being part of a well-managed team that is engaged in building and fostering positive relationships.

+ Requirements


Education/Experience Requirements:

+ Minimum age of 21

+ Minimum of one year experience in customer service and cash handling

Physical/Mental Requirements:

+ Must be able to frequently perform the following physical activities; bend, stoop, kneel, twist, reach with hands, sit, stand, walk, move up to 35 pounds, have finger dexterity, grasp, perform repetitive motions, talk, hear and have visual acuity to perform detailed tasks

+ Must demonstrate an attention to detail and ability to count and do basic math associated with a cash drawer

+ Must communicate effectively; both orally and in writing

+ Must possess mental alertness, problem solving, organizational and task management skills; ability to make independent and sound decisions in a rapidly changing, chaotic environment

+ Must be able to show initiative in the absence of supervision

+ Must be a ble to relate to and work with diverse groups of people in a friendly and consistent manner

+ Must present a neat and professional appearance at all times

Job Requirements:

+ Commitment to the YMCA mission, vision and values

+ Must attend New Employee Orientation within 30 days of hire

+ Complete CPR/AED, First Aid, O2, Listen First Workshop, and Membership Training in accordance to Conditions of Employment

+ Understand and abide-by all policies and procedures as set forth by the association

+ Work a schedule that reflects the needs of the branch; including evenings and weekends

+ Summary

Under the direction of the Membership Director, the Member Service Associate will provide leadership through excellent customer service by having a clear knowledge of YMCA programs and services. This position has a direct bearing on overall retention and customer satisfaction.