Job Information
Emprise Bank Mortgage Advisor - Wichita, KS (21st & Webb) in Wichita, Kansas
At Emprise Bank, everything we do is focused on empowering people to thrive. We proudly work to provide an extraordinary customer experience to help our customers achieve their goals.
We are currently seeking a Mortgage Advisor to join our Retail Team in Wichita, KS. This role is responsible for providing and managing mortgage consulting services for bank customers.
A successful candidate will have:
Exemplary customer service experience
Experience with obtaining sales goals and objectives
Confident and articulate communications skills
Initiative and strong work ethic
Credibility to provide reliable and accurate information for recommendations
Strong attention to detail and time management skills
Ability to build and maintain relationships with direct reports, Emprise associates, vendors, and customers
An understanding of and commitment to our values
Attitude and aptitude to engage in continuous development
Essential functions of the role:
Provide retail mortgage and consulting services to customers and branch associates
Analyze information to determine strategies for meeting customers’ mortgage needs
Research and resolve customer issues, in addition to anticipating potential problems and take preventative action
Provide proactive, solution-based approaches to enhancing customer relations and other financial needs
Manage mortgage advisory process to ensure regulatory compliance
Maintain current understanding of various documentation types, loan programs, required disclosures, as well as all overall general underwriting guidelines
Ensures mortgage product presented is suitable for customer
Maintains complete and accurate records throughout the mortgage process
Maintains knowledge of the various systems and services used in the mortgage process and serve as a resource for mortgage advisory processes and procedures
Other duties as assigned within the scope and responsibility of the job
Requirements
High school diploma or GED required
5+ years’ experience with retail mortgage products is required OR level of education that, together with industry experience, enables the applicant to meet the job requirements
Customer relationship management experience required
Proficiency with large server-based applications and typical desktop software required
Bachelor’s degree preferred
Benefits
At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.
To learn more, please visit our website at www.emprisebank.com.
Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.