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Cogent, Inc. Order Coordinator in Wichita, Kansas

Order Coordinator

About the OrganizationCogent is a growing, midwest company that provides creative and innovative fluid processing solutions. Our companies include Automatic Engineering, BRI, Fluid Equipment, Lee Mathews, Industrial Measurement and Control, iME Solutions, Vanco, Vandevanter Engineering, Velocity and Water Technology Group. Cogent companies are committed to providing compelling, pertinent and logical solutions while serving the local Industrial, Municipal, Commercial Building Trades, Oil & Gas markets. Our people make the difference. Our shared values define us as a team and bring our vision to life. We are an employee owned business where more than 220 employee owners expect their teammates to work hard, be creative, and get engaged and together we build our future and share in the outcome!

Description

Are you looking for a great company with great people, a place you can retire from someday? If a position where you can directly impact the success of an organization and share in that success as anEmployee Ownersounds like a refreshing opportunity, then check us out. Together we build our future!

Cogent is currently seeking anOrder Coordinatorfor our Wichita Kansas facility. The ideal candidate will have an Associate’s Degree (minimum) along with previous experience in a customer service/order coordination/scheduling position. We are passionate about helping customers and the communities where we live and work and pride ourselves on being respected, innovative leaders in our industry.

The primary responsibilities of an Order Coordinator on the Shop Service team include:

  • Create work orders for shop technicians to perform work on equipment

  • Acquire documents as needed for technicians to perform the job effectively (parts list, exploded diagram, etc)

  • Effectively review technician inspections and prepare inspection reports for customer review

  • Attain pricing from vendors and subcontractors to prepare inclusive repair and/or replacement pricing to present to the customer

  • Responsible for the procurement of all parts, equipment, and tools needed for each job

  • Track purchase orders and forecast when parts will arrive

  • Work with the Shop Service Manager to schedule jobs

  • Assist the Service Manager with any change orders or modifications to the work scope

  • Update the customer and sales team about the status of the job using appropriate communication methods

  • Work in Salesforce daily picking up requests that are Shop Service related

  • Attend all necessary on-site and virtual training required for this position and department (may require infrequent travel)

  • Utilizes the support and coordinates the work of the sales and service departments to ensure each order is managed with excellence

  • Monitors quality from project planning through order completion

  • Processes warranties and returns to vendors in a timely manner

  • Receives, unpacks, verifies, and records all incoming shipments

  • Packs, addresses, and documents all outgoing shipments

  • Coordinate all shipments with appropriate shipping vendors

  • Maintain relationships with shipping vendors

  • Retains inventory at proper levels and within an organized manner

  • Inventory cycle counting

  • Develops and maintains solid relationships with customers both internal and external

  • Provide excellent customer service daily

  • Complete all necessary safety training

PositionOrder Coordinator

Position Requirements

Qualified candidates will have the following knowledge, skills and abilities:

  • Associate’s degree or vocational degree in mechanics, industrial engineering, or construction management or equivalent experience

  • Ability to perform tasks with high attention to detail and accuracy

  • Ability to work both independently and in a team-oriented, collaborative environment

  • Ability to elicit cooperation and defuse tension, if necessary in a customer service environment

  • Ability to effectively prioritize and execute tasks in a high-pressure environment

  • Ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities

  • Excellent verbal and written communication skills

  • Excellent customer service, interpersonal, and phone etiquette skills

  • Proficiency in MS Office including Word, Excel, Gmail, Google Drive, Salesforce

The physical requirements of this position are:

  • Ability to lift up to 50 pounds

  • Ability to operate forklifts

Who we are:

Cogent is a growing, Midwest company that provides creative and innovative fluid processing solutions. We are committed to serving the local Industrial, Municipal, Commercial Building Trades, Oil & Gas markets. Our companies include Automatic Engineering, BRI, Fluid Equipment, Lee Mathews, Industrial Measurement and Control, iME Solutions, Vanco, Vandevanter Engineering, Velocity and Water Technology Group. Our people make the difference, our shared values define us as a team and bring our vision to life. Together, more than 220 employee-owners help build healthy and prosperous communities through creatively engineered solutions for our customers.

What we value:

  • Intelligent, entrepreneurial and industrious individuals looking to apply themselves creatively

  • Individuals who are comfortable speaking up, sharing ideas, and driving change

  • Energetic teammates looking for more than just a job to pay the bills

  • Passionate individuals who naturally do more than is asked

What we offer above and beyond competitive pay:

  • Employee Ownership Stock (ESOP)

  • 401(k) with matching

  • Profit Sharing Plan

  • Health, Dental, Vision and Life insurance

  • Generous PTO and Holidays

  • And much more!

We value a great attitude and hard work and in return provide competitive wages, employee ownership, benefits, training, and career growth opportunities. To begin a rewarding career with Cogent, apply today at cogentcompanies.com/careers/

EOE StatementCogent, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, sexual orientation, gender identity, status as a protected veteran, or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.

Exempt/Non-ExemptNon-Exempt

Full-Time/Part-TimeFull-Time

LocationWichita (Cogent)

CategoryCustomer Service

DivisionCogent, Inc.

This position is currently accepting applications.

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