Job Information
Hunter Health Clinic Patient Service Representative in Wichita, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13040750
Summary:The Patient Service Representative is responsible for providing top-notch over-the-phone customer service to each person who contacts the clinic, and consistently strives to provide accurate, friendly, and quick patient communications enhancing their ability to respond to more patients in the queue.
Job Responsibilities:
- Answer patient phone calls following Standards of Communication, providing accurate information while not providing medical advice.
- Dispatch all calls and messages appropriately and in a timely manner.
- Have a thorough knowledge of Clinic Protocols, Policies, Procedures, and Services.
- Input patient information accurately following clinic policies and procedures.
- Responsible for routing calls and providing a level of professional service that exceeds customers expectations.
- Maintains confidentiality concerning proprietary information, patient information, and employees as patients information.
- Bring any patient concerns or complaints to the immediate attention of the Business Operations Manager and or Patient Advocate.
- Responsible for tracking, monitoring, and reporting phone data and acting on the data to improve metrics (i.e. abandon call rate).
- Responsible for meeting phone data and service benchmarks established by the organization and managed through the Business Operations Manager.
- Works openly with the Business Operations Manager, providing suggestions for improvements or enhancements to current processes, suggesting new processes, and providing innovative and creative solutions supporting organizational and departmental goals.
- Performs all other duties as assigned.