Job Information
GraceMed Health Clinic Patient Services Rep (Float) in Wichita, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12898620
Essential Role:Provides critical first contact between patients and GraceMed Health Clinic, Inc. Professionally greets and directs patients through scheduling follow-up appointments and updating pertinent information in EClinical Works (ECW) database.
Duties & Responsibilities:
- Greets and check in patients arriving for an appointment, helps patients feel welcome.
- Verifies necessary information for patient appointments to include patient information is current in ECW software and type of clinical visit.
- Verifies patient information prior to appointment including, next day insurance coverage verification (if expired or changed note account, this patient will be referred to the payment specialist upon arrival), and same day demographic verification. Ensures action is corrected and noted in ECW as needed.
- Assist with next day appointment reminders when needed. Ensures action is noted in ECW.
- Prepares paperwork for patients to complete in advance of appointment.
- Documents patient cancellations and failure to show for appointment per protocol.
- Receives deliveries and distributes them to appropriate personnel.
- Maintains cleanliness and orderliness of reception work area and the waiting area.
- Maintains patient confidentiality at all times.