Job Information
Great Plains Industries - GPI Product Support Representative in Wichita, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13188618
Job Summary: The Product Support Representative is the first point of contact for Customers, Field Technicians, Distributors and GPIs domestic and Canadian outside distribution teams. Duties include: Responding to incoming phone calls and emails to address questions regarding product selection, specifications, applications, troubleshooting product, warranty evaluation, and any other issues regarding our products and processes to ensure callers feel supported and valued.
Job Details:
- Troubleshooting all GPI products and applications via phone or email.
- Clear understanding regarding the use and functions of all GPI pumps, meters and accessories to assist customers and distributors in product selection and troubleshooting.
- Train/Educate Distributors in product and accessory selection that will best meet the customers application.
- Calmly work with customers and distributors to determine validity of product warranty issues.
- Work with internal team members, assigned outside sales team partners, customers and distributors regarding availability of product, order status, credit status, shipment status and any other miscellaneous department issues.
- Work as a Team Player with co-workers and in conjunction with other departments.
- These job details are not designed to cover or contain a comprehensive listing of activities, duties or responsibilities of the employee. The employee may be assigned other responsibilities as required of the position.