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UKSM-W Medical Practice Association Referral Specialist (GI) Out-Patient Scheduler in Wichita, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12829296 Salary Range:

\$16.11 Hourly Onwards

Work Schedule: Monday-Friday; 8am-5pm


Faculty, Fellows, and Residents from the University of Kansas School of Medicine--Wichitas Gastroenterology Department provide patient care through our clinic. As a Referral Specialist/Outpatient Scheduler, you will play a crucial role on our clinical team by facilitating all outgoing referrals in a customer service-oriented environment. We are dedicated to continuous quality improvement while providing high-quality, efficient health care to patients. We have an amazing staff that promotes teamwork, supports each other, and engages in how the clinic operates.


Schedules physician appointments, procedures, and tests to be done outside KU MPA with appropriate facility, notifies the patient, provides instruction on any preparations that may be necessary, documents in EMR, and completes managed care referral forms for external physicians and facilities

Tracks and follows-up on outstanding orders to verify if completed, obtains reports if completed, and communicates to ordering provider when not completed

Answers and handles telephone calls in a courteous, helpful, accurate, decisive, and timely manner

Provides support to providers, staff and patients regarding questions about referrals, admissions, and testing

Performs insurance verifications and prior authorizations for incoming referrals to GI, calculates patients estimated out-of-pocket costs, notifies patients regarding financial responsibility, provides appropriate notices, and establishes payment arrangements with patients utilizing established guidelines

Participates in clinic process improvement activities and team meetings to ensure efficient operations

Reliable attendance and punctuality

Other duties as assigned