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Central Power Systems & Services* Service Manager in Wichita, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/11747052


PRIMARY FUNCTION:


Directly responsible for the management and/or supervision of the Service Department in its entirety as it relates to the goals of your perspective branch and Branch Manager.


PERSONNEL DEVELOPMENT


+ Working with recruitment and HR to maintain staff levels that appropriately support customer demand.


+ Working directly with personnel to ensure proper job function performance.


+ Maintaining continuous personnel improvement processes that include cross training and management support.


+ Communicating effectively with personnel to promote growth and high morale.


+ Working with other department managers to encourage cross departmental workflow.


DEPARTMENTAL PROCESS AND PROCEDURE


+ Maintaining and managing inventory levels that both enhance customer service and maintain corporate goals.


+ Ensuring established policies and procedures are being followed and performed accordingly.


+ Assisting with policy and procedure enhancements to encourage an environment that promotes an ease of business.


+ Hold weekly departmental meetings to address comments, questions and/or concerns as it relates to productivity of the department.


BUSINESS GROWTH


+ Regularly schedule time to spend in the market managing, maintaining and increasing customer relationships.


+ Regularly review the Monthly Operating Statement (M.O.S.) to measure:


+ Departmental financial state (forecast vs. current)


+ Areas for improvement


+ Staffing levels


+ Evaluating the market to determine appropriate means for gaining market share.


QUALIFICATIONS & nbsp;


+ Complete and maintain all factory certifications within 180 days of original date of hire.


+ Bachelor’s degree recommended


+ Excellent verbal and written communication


+ Proactive thinking


WORK CONDITIONS


CPSS promotes a smoke-free and drug-free work environment.

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