Job Information
BG Products, Inc. Software Support Specialist in Wichita, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13153343
Job Purpose
The Software Support Specialist will be responsible for day to day support, maintenance, testing and training of SmartVMA software applications. Provides Technical Assistance to end users and Reseller (Distributor) representatives. Answers questions or resolve issues for clients in person, via telephone or help desk system.
Duties & Responsibilities
Focus on end user troubleshooting
Manage queue of support tickets
Train end users on applicable software packages
Escalate issues to vendors as needed
Work on database/back end set up to prepare for new client use
Interact with end users, vendors, and other participants to ensure the efficient utilization of systems according to industry standards
Ability to communicate with non-technical users
Monitor and implement cloud solutions using vendor specific cloud technologies (Amazon Web Services).
Performs many duties involving IT functions including, but not limited to, network, servers, clients, Internet, Intranet, and database administration
Cross-train as needed to support or back up team members