Job Information
INTRUST Bank Supervisor - Endpoint and Productivity in Wichita, Kansas
Description
At INTRUST Bank, 10 character qualities are at the foundation of all we do. They include respect, positivity, compassion, humility, and initiative. They guide our interactions with customers and each other, are why we give back to communities, and inform how we shape our goals as a company. These character qualities are our tradition, and we bring them to life each day.
Your career is important to you, which makes it important to us. At INTRUST you’ll find a welcoming, encouraging atmosphere where your talents can thrive. You will be supported in your career, you can lead no matter what your title, and you can see a path for future growth. If you’d like to find a place of work where you’re appreciated, can find balance, and have a sense of belonging, then we encourage you to apply for this role.
A modern benefits approach: To support our employees and their families, INTRUST offers a comprehensive, market-competitive benefits package that prioritizes your total well-being.
Competitive pay
Generous time off
Employees receive three weeks of paid vacation plus 11 paid holidays each year.
Paid time off to volunteer in the community.
Paid employee and family sick leave.
Paid parental leave.
401(k) plan with 6% employer match and 100% immediately vested.
3% non-elective company contribution; non-elective contribution vested after 3 years of service.
Career growth and development resources
Tuition reimbursement for full-time and part-time employees enrolled in any degree program.
Banking benefits
Medical, dental, and vision insurance
Benefits eligibility is dependent upon hire date and employment status. Ask for our benefits guide for full details.
Job Summary: As an integral member of the IT Infrastructure team, the Supervisor of Endpoint & Productivity will lead a team of technical resources while serving as the company’s advisor on technology best practices. Responsible for designing and effectively implementing strategies, architectures and solutions in partnership with the Bank’s technology departments. This position is the go-to person for IT Technical Analysts, providing oversight and direction on day-to-day operations while serving as the escalation point of contact for technical assistance and customer escalations for workstation hardware and software, mobile device management, cloud voice soft phone, conference room technology, print management, cloud fax, M365, and other advanced technologies (I.E. IaaS, PaaS, etc.). They will demonstrate the best in terms of relationship management, collaboration, resilience, critical thinking, problem resolution, and project planning. Responsible for ensuring the successful implementation of initiatives and projects to support the department and/or business unit. Establishes work processes for team members and ensures a high-level of customer service is delivered and promotes and fosters teamwork across all areas of INTRUST. Represents INTRUST Bank in all they do in the community and is focused on the development of new business relationships. Maintains strict standards of confidentiality and perform duties in a manner supporting INTRUST’s Character Qualities.
Essential Functions: All expectations described in the job description’s essential functions are necessary to be successful in this role, performed with or without a reasonable accommodation.
• Effectively manage others by consistently applying INTRUST’s supervisor and manager expectations: relationship management; feedback; coaching and development; establishing effective work culture expectations; critical thinking; business acumen; and resource management.
• All expectations described in the job description’s essential functions are necessary to be successful in this role, performed with or without a reasonable accommodation.
• Responsible for the selection, training, coaching, mentoring, development, retention, and performance management of direct reports.
• Develop, measure, monitor and maintain Service Level Agreements (SLA) for response/resolution of day-to-day operational issues and after-hours support processes.
• Conduct research on emerging cloud technologies in support of infrastructure development efforts and recommend technologies that will increase cost effectiveness and infrastructure flexibility.
• Support workstation and mobile device imaging processes, managing endpoint life cycle, supporting vulnerability management and device configuration standardization and policies based on established security guidelines and best practices. Working closely with IT Security team.
• Establish, maintain and execute operational procedures that leverage efficiencies and best practices. Including protecting data, software, and hardware by coordinating, planning and implementing endpoint security measures.
• Oversee service management activities including change and release management, testing, quality assurance and end-to-end technical integration. Including participation in audits and other regulatory responses as needed.
• Drive the delivery of technology and infrastructure projects and service management improvements, ensuring that quality, productivity, and ROI goals are achieved. Including setting and prioritizing team goals and timelines.
• Design, install, configure, optimize, administer, and support endpoints (workstations and mobile devices), policies and hardware, cloud telephony, Windows based workstations as well as iOS and Android devices in a corporate environment.
• Lead proactive analysis of endpoint performance. Determine root cause and improve processes to prevent recurring issues. Initiate preventive maintenance on operating systems as well as manage repair of system/environment problems.
• As needed participation in 24x7 on-call rotation, after-hours maintenance for IT Operations equipment.
Education and Experience: Bachelor’s degree in Computer Science or Computer Engineering and/or 10+ years directly related on-the-job experience required. Detail oriented, deadline and results driven. Excellent written and verbal communication skills.
Required Skills and Knowledge: Windows workstation OS, Intune, SCCM, iOS and Android mobile, M365 product suite, Teams telephony and audio/video conference room, print management, cloud fax management, Active Directory; GPO; Business Continuity / Disaster Recovery; and Risk analysis.
Required Licenses and/or Certifications: None
Physical Demands: Occasional lifting, up to 25 lbs. Long periods of time will be spent viewing personal computer, sitting, standing and walking.
Working Conditions: Normal office environment. Occasional travel to branches, vendors, or conferences possible.
This job description summary is not intended to be an employment contract, nor is it intended to state or imply these are the only activities to be performed by the employee occupying this position. Employees will be required to follow any other duties as assigned or requested by their supervisor.
INTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law; except where an individual’s protected category constitutes a bona fide occupational qualification.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)