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NORC Survey Operations Analyst in Wichita, Kansas

Survey Operations Analyst

Job no: 495786Work type: Regular Full-TimeLocation: Wichita, KSCapability Area: Call Center Management


NORC at the University of Chicago is looking to hire highly motivated individuals for data analysis and reporting work for our state of the art call center facilities.

Our preference would be to hire candidates who can work in our Wichita location first, our Albuquerque location second, and then finally our Chicago location. We have posted the Survey Operations Analyst position in our Wichita, Albuquerque and Chicago offices since we could potentially hire in all or only one of these locations depending on pool of candidates.


Working closely with Telephone Survey and Support Operations (TSSO) management, the Survey Operations Analyst (OA) is responsible for a broad range of critical management functions, overseeing data, reporting, and analysis for various functional areas of the facility and in-field studies. Activities include paradata extraction, analysis and reporting, productivity analysis and reporting, quality assurance related tasks, methodological improvement, and financial reporting.

NORC is an independent research institute focused on social science research. Founded in 1941, NORC conducts research studies for clients that include governments, corporations and nonprofits. Its research studies are generally conducted in five main areas: economics, markets and the workforce; education, training and learning; global development; health and well-being; and society, media and public affairs. NORC’s most cited research is the General Social Survey, which has monitored change and the growing complexity of American society since 1972. Other major studies include the High School and Beyond Study, National Immunization Survey and Survey of Consumer Finances.


TSSO is primarily responsible for screening and interviewing respondents over the telephone, but we also prompt respondents by telephone, locate respondents, code and enter data from survey responses, manage hard copy documents, and mail survey materials.

TSSO staff are vital to our nationwide survey research operation. Interviewers talk to people from every conceivable walk of life to obtain information on issues such as health care, employment, and education. The work we do at NORC has lasting social significance, and the data we gather helps legislators and others involved in setting policy make informed decisions for the welfare of all Americans in an increasingly complex society.

Our TSSO Centers are state-of-the-art telephone survey centers located in Chicago, IL, Albuquerque, NM, and Wichita, KS. Each Center features call stations equipped for computer-assisted telephone interviewing (CATI).


  • Produce and validate monthly performance metrics. As new projects commence, research and evaluate candidate performance metrics (including consulting with stakeholders), then develop and test standardized reports. Ensure the ongoing accuracy of such reports.

  • As reports are produced, analyze content and highlight relevant issues. Working with the rest of the TSSO Management Group, develop strategies to address problems revealed through the reports. Participate in implementation of strategies.

  • Undertake and/or lead special projects as required, for example, analysis of call history data, preparation of training materials, documentation of processes, auditing compliance with certain procedures.

  • Perform other duties as assigned.


  • At least 1 year of relevant experience.

  • The successful candidate is a person with business acumen, superior analytical skills and a proven track record for identifying and solving problems.

  • Ability to meet deliverable timelines, identify and resolve issues in a timely manner.

  • Attention to detail.

  • Strong communication skills, oral and written.

  • Ability to work in a team environment.

  • Bachelor's degree is required. Master’s degree or degree in Social Sciences, Survey Methodology, Statistics or other field with a significant quantitative component is preferred.

  • Significant experience with Excel is required.

  • Experience with Access and SAS highly desirable.

  • Experience with survey research is a plus.

  • Experience with JavaScript is a plus.

  • Experience with CallMiner is a plus.


NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, NORC has conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration. Today, government, corporate, and nonprofit clients around the world partner with NORC to transform increasingly complex information into useful knowledge.

NORC conducts research in five main areas: Economics, Markets, and the Workforce; Education, Training, and Learning; Global Development; Health and Well-Being; and Society, Media, and Public Affairs.

We provide comprehensive and integrated services that span the research cycle, and offer solutions that anticipate and address critical needs in research and data science. We approach all work with deep technical expertise, a spirit of collaboration, and a commitment to scientific integrity.


NORC is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce. NORC evaluates qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, and other legally- protected characteristics.

Advertised: August 25, 2020Central Daylight TimeApplications close: