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Faneuil Training Manager - Humana in Wichita, Kansas

Training Manager - Humana


Date Posted:


Requisition Number:







Health Care

Pay Rate:




  • Training Manager is assigned a specific client(s) that they will facilitate/develop training and be held accountable for the performance goals (client ownership)

  • Evaluate instructor performance and the effectiveness of training programs.

  • Works effectively as a team member with other members of management and the HR staff.

  • Proposes training and development programs and objectives.

  • Obtains and /or develops effective training materials utilizing a variety of media.

  • Trains and coaches managers, supervisors and others involved in employee development efforts.

  • Develops and maintains organizational communications such as bulletin boards and newsletters to ensure employees have knowledge of training and development updates and changes to the operational procedures

  • Conducts follow-up studies of all completed training to evaluate and measure results.

  • Modifies programs and standard operational procedure manuals as needed.

  • Facilitate training sessions as needed

  • Design and implement all materials for staff training sessions, including but not limited to: training manuals, learning tools, job aids, course review activities, etc.

  • Perform needs analysis in order to develop new and modify training modules

  • Monitor and report on the progress and performance of employees as it relates to determining training program effectiveness

  • Provide opportunities for ongoing development

  • Resolve any specific problems and tailor training programs as necessary

  • Maintain a keen understanding of training trends, developments and best practices

  • Conducts annual training and development needs assessment.

  • Responsible for teaching skills needed to achieve client goals and ensuring compliance with and effectiveness of those skills

  • Analyzes data and identifies performance gaps (in the client’s process/procedure) and develops curricula to address deficiencies

  • Manages training new hires during training which includes partnering with Human Resources to administer performance improvement plans when required

  • Participates in weekly meetings to discuss strategies to improve overall center performance

  • Participates in weekly/monthly calibration sessions

  • Facilitate weekly or bi-weekly meetings with training team to discuss any trends, solutions and action plans.

  • Performs projects and other duties as assigned

Minimum Requirements


  • Bachelor’s degree or higher from an accredited four year college or university with coursework in Management, Instructional Design, Education, or other related field (or related years of experience)

  • 2-3 years leadership experience in a call center environment, preferred.

  • 3-5 years minimum experience in training design, delivery, and assessment experience preferred

  • Excellent written and verbal communication skills.

  • Strong interpersonal skills.

  • Proven ability to coach/motivate a team to performance metrics

  • Ability to train and motivate others.

  • Ability to facilitate/conduct instructor-led and virtual training in a classroom and/or web-based setting.

  • Proficient in Microsoft Applications including Word, Excel, Outlook and Microsoft Project.

  • Excellent organizational skills and an aptitude for detail.

  • Ability to work independently and collaboratively.

  • Ability to handle multiple projects simultaneously and work under stringent deadlines.

  • Well-versed in the use of the ADDIE design model

  • Demonstrated Time Management skills.

  • Excellent presentation and facilitation skills for audiences of varying sizes

  • Excellent problem-solving/analytical skills.