Faneuil Training Manager - Humana in Wichita, Kansas
Training Manager - Humana
Training Manager is assigned a specific client(s) that they will facilitate/develop training and be held accountable for the performance goals (client ownership)
Evaluate instructor performance and the effectiveness of training programs.
Works effectively as a team member with other members of management and the HR staff.
Proposes training and development programs and objectives.
Obtains and /or develops effective training materials utilizing a variety of media.
Trains and coaches managers, supervisors and others involved in employee development efforts.
Develops and maintains organizational communications such as bulletin boards and newsletters to ensure employees have knowledge of training and development updates and changes to the operational procedures
Conducts follow-up studies of all completed training to evaluate and measure results.
Modifies programs and standard operational procedure manuals as needed.
Facilitate training sessions as needed
Design and implement all materials for staff training sessions, including but not limited to: training manuals, learning tools, job aids, course review activities, etc.
Perform needs analysis in order to develop new and modify training modules
Monitor and report on the progress and performance of employees as it relates to determining training program effectiveness
Provide opportunities for ongoing development
Resolve any specific problems and tailor training programs as necessary
Maintain a keen understanding of training trends, developments and best practices
Conducts annual training and development needs assessment.
Responsible for teaching skills needed to achieve client goals and ensuring compliance with and effectiveness of those skills
Analyzes data and identifies performance gaps (in the client’s process/procedure) and develops curricula to address deficiencies
Manages training new hires during training which includes partnering with Human Resources to administer performance improvement plans when required
Participates in weekly meetings to discuss strategies to improve overall center performance
Participates in weekly/monthly calibration sessions
Facilitate weekly or bi-weekly meetings with training team to discuss any trends, solutions and action plans.
Performs projects and other duties as assigned
Bachelor’s degree or higher from an accredited four year college or university with coursework in Management, Instructional Design, Education, or other related field (or related years of experience)
2-3 years leadership experience in a call center environment, preferred.
3-5 years minimum experience in training design, delivery, and assessment experience preferred
Excellent written and verbal communication skills.
Strong interpersonal skills.
Proven ability to coach/motivate a team to performance metrics
Ability to train and motivate others.
Ability to facilitate/conduct instructor-led and virtual training in a classroom and/or web-based setting.
Proficient in Microsoft Applications including Word, Excel, Outlook and Microsoft Project.
Excellent organizational skills and an aptitude for detail.
Ability to work independently and collaboratively.
Ability to handle multiple projects simultaneously and work under stringent deadlines.
Well-versed in the use of the ADDIE design model
Demonstrated Time Management skills.
Excellent presentation and facilitation skills for audiences of varying sizes
Excellent problem-solving/analytical skills.