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Job Information

Kansas Employer Virtual Teller (ITM Teller) in Wichita, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12826567

Responsibilities and Expectations

Deliver Superior Customer Service and Customer Experience

Demonstrate excellent customer service skills with both external and internal clients.

Promptly accept calls and video sessions and create a welcoming, engaging, professional environment for each customer encounter.

Respond to routine customer inquiries and requests received via email, secure messages and chat. Transition service opportunities into referral or sales interactions.

Be able to effectively communicate and be understood by customers and partner departments.

Work jointly with other departments to provide an enhanced customer experience

Accurately Perform Financial Transactions & Functions

Accurately process financial transactions including but not limited to transfers, refunds within approved limits, and other internal bank transactions.

Minimize risk related to negotiable instruments, documents of identification, transaction authority, and funds availability.

Evaluate documents presented by the customer for authenticity.

Demonstrate operational soundness to minimize risk exposure or loss and maintain quality production.

Adhere to bank and/or retail operating procedures and protocols, including but not limited to transaction limits for both cash out and checks.

Be able to apply critical thinking to find effective solutions and resolve customer concerns.

?Refer or Sell Bank Products and Services

Proactively match bank deposit and loan products, as well as all services, to customer needs. Sell, open, or refer new accounts, credit applications and new services.

Expand existing customer relationships.

Market bank products and services.

Proactively make referrals to other business lines that result in additional revenue to the bank.

Demonstrate Compliance with Applicable Laws and Regulations

Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies and procedures.

Follow deposit account opening procedures and internal suspicious activity referral requirements and processes, as appropriate or applicable for this position.

Actively work with customers to understand each customers normal account activity, as appropriate for this position.

Complete periodic compliance training.

Perform other duties as assigned or required.

Required Skills & Education

High School Diploma or equivalent

1+ years banking experience and 2+ years Customer Service experience preferred.

Excellent interpersonal, verbal, and written communication skills. Must be comfortable with video communication.

Ability to analyze, investigate and achieve results

Computer proficiency in Windows-based systems

Ability to maintain a high degree of confidentiality

Strong attention to detail and organizational skills

Capable of working with a team to determine solutions