Kansas Works Veterans Jobs

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13197201

The Women, Infant, and Childrens (WIC) Administrative Support II position works to meet the mission of the Sedgwick County Health Department by carrying out one-on-one personalized assistance and coordination for WIC services. This position rotates through three primary WIC areas; clinic front desk, gathering clients medical data and the WIC call center. The position also determines the client income eligibility, and issues the clients food benefits. This position requires a thorough knowledge of WIC program policies and procedures. Employee will provide support during public health emergencies (Activation Level 1).

Customer Service and Outreach Support

• Welcome and assist internal and external customers
• Follow policies, procedures and workflows
• Identify and clarify client needs, research issues, and provide program education to assist clients in the understanding of how WIC works
• Refer and document community referrals
• Schedule, reschedule, cancel and send reminders for client appointments Manage email inboxes and faxes; monitor and respond to requests
• Rotates through three primary areas: clinic front desk, performing medical data, and call center
• Gather clients medical data: includes taking heights/lengths, weights and using a lancet to draw a finger poke blood sample for hemoglobin and lead tests for women, infants and children ages 1 to 5
• Issue food benefits
• Provide guidance, and document the clients secondary nutrition education appointment contact
• Promote breastfeeding, including providing education and referrals to address mothers needs; handle return of breast pumps
• Manage supply inventories of office, including printing materials and medical supplies
• Provide WIC outreach: mailings and in-person events
• Manage incoming client referrals from IRIS software
• Screen immunization records to ensure up-to-date status
• Distribute and collect surveys for WIC services
• Meet program client contact productivity standards
• Follow and document HIPAA regulations and WIC confidentiality
• Provide and discuss voter registration/declination with client and interoffice voter form to County elections office
• Reports and provides written documentation to supervisor on client complaints

Documentation and Recordkeeping

• Complete data entry for clients(demographic information and other program software fields)
• Verify and document insurance and/or income eligibility/verification of client proofs
• Provides client appointment letters
• Complete monthly reports, including information for no-show appointments, certifications ending, and no-show/ no-reschedule
• Assists with record/file management by boxing charts for storage
• Complete personal WIC daily hours report

WIC Call Center

• Schedule, reschedule, and answers client questions over the phone
• Mails next appointment letters
• Communicates by email with site supervisors on clients needing a return phone call or additional information
• Prepare and send verification of certification for out of state transfers

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